Yes, we use stevia and xylitol which are diabetic-friendly.
Frequently Asked Questions
General
We are an e-commerce site, and you can easily order our products on our website. Keep an eye out for occasional pop-ups!
Store them in a cool and dry place, avoiding direct sunlight for optimal preservation.
Most of our products have a shelf life of 2 years from the manufacturing date. For detailed instructions, kindly refer to the specific information provided on the individual product packaging.
Orders
While an account is not required to shop on Empath, creating one is free and streamlines the checkout process. By signing up, you can:
- Expedite the checkout process
- Access your order history
- Modify your account details
- Change your password
- Save multiple shipping addresses
If you choose to check out as a guest, all order confirmations and updates will be sent via email, and you will not be able to track this information on our site.
We accept payments by Paynow, Visa, Mastercard and Amex. Payment options can be found in the Payment section, after entering your customer information and shipping details.
By clicking “PayNow”, customers can checkout using Paynow.
By clicking “Credit Card”, customers can checkout using Visa, Mastercard and Amex credit cards. All payment gateways we use are secure. We do not store your credit card details on our website.
All prices listed on our site are in Singapore Dollars (SGD), and orders will be charged in SGD.
Once your order has been processed and dispatched, you will receive an email with your tracking information.
Occasionally, we feature promotions and special offers in the form of discount codes, accessible through our social media accounts or newsletters. Be sure to follow and subscribe to our newsletter to stay up to date with our ongoing deals!
When making a purchase, be sure to enter the discount code in the [Discount Code] field before proceeding with payment. Please note that offers are subject to limited redemptions and cannot be combined with other discounts. If the promotion code is not entered during the purchase, the order won’t be eligible for the discount. Discounts cannot be applied after payment is completed and the order is confirmed.
Delivery & Shipping
| Country | Shipping Fee | Minimum Spend for Free Shipping | Delivery Timeframe (Business Days) |
| Singapore | 4 | 100 | 5 |
| Zone 1 (Malaysia) | 8 | 140 | 10 |
| Zone 2 (Hong Kong, Indonesia, Philippines, Thailand, Taiwan, Cambodia) | 20 | 250 | 10 |
| Zone 3 (Australia, Brunei, Japan, South Korea) | 40 | 400 | 10 |
| Zone 4 (United Kingdom) | 80 | 600 | 10 |
Orders are processed and shipped within 2 working days. Please expect to receive your item(s) within 5 – 7 working days from the order date, unless otherwise specified.
Our working hours are:
Weekdays (10am to 7pm), except Public Holidays.
You will receive an email with a tracking number once your parcel is picked up by the courier. You may track your package via the tracking number sent to you.
Yes, self-collection is available for your order. Kindly contact us at hello@empathbeauty.com within 2 hours of placing your order. In the email subject, please state ‘SELF COLLECTION’ and provide your full name, order number, along with your preferred date and time for self-collection. We will promptly get in touch with you.
If you’ve made an error in your shipping address, please email hello@empathbeauty.com within 2 hours of placing your order. In the email subject, state ‘CHANGE OF ADDRESS’ and include your full name, order number, and the corrected shipping address.
We highly recommend opting to receive your parcel in person to minimise the risk of loss or theft. If you choose to instruct delivery personnel to leave the parcel unattended (e.g., at the doorstep or riser), please be aware that we cannot be held responsible for any loss or damages to your item(s).
We ship to most countries worldwide, including Australia, Indonesia, Japan, Korea, New Zealand, Thailand, United Kingdom, among others.
All packages are subject to customs inspection, which may require additional days. If your package is withheld by your local customs office, please contact them for further assistance.
Shipping fees do not include import tax and duties. We regret to inform that your country’s import tax and duty fee will be borne by you (customer).
Custom tax and duty related fees are charged by the recipient’s local government and fully paid to the recipient’s local government. This is not a fee collected or retained by Empath.
Please ensure your contact number is accurate in the event that your local authorities need to contact you with regards to import related duty and tax.
In the event the recipient is uncontactable after 2 delivery attempts, the courier company will return the package back to Singapore. Should the package be returned to Singapore due to failed delivery attempts at destination, the courier company will apply a redelivery fee (chargeable to recipient) to resend the package from Singapore to destination.
Returns
Due to the consumable nature of Empath products, we regret to inform you that we do not accept returns or offer refunds once the package has been dispatched. In the rare instance of an incorrect product being delivered, please contact Empath promptly via email (hello@empathbeauty.com) within 1 working day of receiving the parcel. Our team will then arrange for a one-to-one exchange of the product.
Gifts With Purchase
Occasionally, we run promotions and provide complimentary gifts or samples with purchases. The offered gift is subject to change based on stock availability. Please be aware that the images of these gifts or samples on our site are for illustrative purposes and may not precisely represent the actual gift issued.
Products -- General | Packing/Produce
At Empath, our dedication to the environment extends beyond our products. We embrace environmentally-friendly and thoughtful design practices, ensuring that our packaging serves a purpose beyond its initial use.
For example, our Empath pouches are crafted for reusability, versatile enough to be repurposed for storing travel essentials or other small items. Similarly, our Empath Box is designed to serve as a keepsake container. In essence, we strive to minimize waste and encourage reusability through our thoughtful packaging choices.
Hair Booster
Many biotin supplements primarily address biotin deficiency to prevent hair loss. In our unique formulation, we go beyond by incorporating six essential vitamins (Vitamin C, E, D, B6, Zinc & Biotin) known to reduce hair loss and support hair growth. The standout feature is our patented collagen tripeptide, complemented by 17 ingredients aimed at stimulating hair follicles, promoting growth, preventing loss, and reducing greying.
Our innovative hair booster provides a holistic solution for scalp and hair health, focusing on four key steps:
Follicle Stimulation: We initiate the process by stimulating hair follicles with our patented collagen tripeptide. This exclusive ingredient, crafted through a patented enzymatic hydrolysis technique, ensures efficient transportation throughout the body, synthesising essential proteins.
Hair Growth Promotion: Our formula effectively promotes hair growth, harnessing significant levels of biotin and a blend of proven ingredients such as Vitamin B2, B6, Folic Acid, Vitamin C, Vitamin D, and Zinc.
Hair Loss Prevention: To prevent hair loss, our formula includes Cysteine, PABA, and Iron, strengthening hair and aiding in protein metabolism.
Greying Prevention: Combating premature greying, we’ve incorporated ingredients promoting natural melanin production, including Niacinamide, Selenin, Inositol, Vitamin B5, B12, Zinc, and PABA.
The hair growth cycle is relatively long. We recommend daily consumption for a minimum of 3 months, with optimal results typically seen at 6 months. Individual results may vary.
You can consume the supplement anytime of day, together or separate, with or without food!
Each sachet of Empath Hair Booster contains 1180 mcg of biotin, which hits the daily recommended dosage of biotin consumption per day. Consumers who are looking to maintain their hair density and prevent hair fall can consume 1 sachet a day.
Consumers who are experiencing biotin deficiency or severe hair loss issues, may consume up to 3 sachets per day.
Yes, absolutely! We recommend consuming Empath Hair Booster at least an hour apart from detox products.
Our Empath Hair Booster does not contain any hormones, thus it will not affect your facial or body hair.
The ingredients are generally well-tolerated by pregnant or nursing individuals. However, if in doubt, consult your gynaecologist.
Customers with specific food allergies or intolerances are advised to check the full ingredients list to ensure compatibility with their sensitivities.
Soluble Dietary Fiber, Collagen Tripeptide(Fish), Dextrose, Lychee Juice Powder, Pineapple Juice Powder, Corn Starch, Vitamin C, Yeast Concentrate Powder (Vitamin B2 Yeast, Vitamin B6 Yeast, Biotin Yeast, Vitamin C(Citrus), Vitamin D3 Yeast, Folic Acid Yeast, Inositol Yeast, Niacinamide Yeast, p-Aminobenzoic Acid Yeast, Vitamin B5 Yeast, Copper Yeast, Iron Yeast, Selenium Yeast, Silicon Yeast, Zinc(L. Bulgaricus), Cysteine Yeast), Pineapple Flavour Powder, Lychee Flavour Powder, Beer yeast, Biotin.
Yes absolutely, it is safe to consume with other health supplements.
The recommended age for safe consumption is 15 years and older.
Yes, Empath Hair Booster is formulated for long-term consumption. We recommend consulting your health practitioner should you have any existing chronic health issue.
Preferably 1.5 to 2 hours.
There are no known side effects for our Empath Hair Booster.
Customers who have certain food allergies or intolerance are recommended to check the full ingredients list to ensure that you are not sensitive to any of our ingredients.
Yes. It is safe for diabetic/hypertension patients to consume our Empath Hair Booster.
We recommend diabetic/hypertension patients to monitor their blood sugar and blood pressure regularly and not consume when their readings are out of safe levels.
Yes it works for all hair types and textures. However, results may vary depending on your overall hair health.
Yes it helps to strengthen our follicles which prevents breakage.
It improves overall hair health but doesn’t specifically target split ends or frizz. For these concerns, the use of topical products is recommended.
Cocoa Shake
Meal replacement shakes offer a controlled calorie intake, simplifying the monitoring of daily calories. Specially formulated with essential nutrients, vitamins, and minerals, they ensure your body receives necessary elements even during calorie reduction. Their quick and easy preparation provides convenience, curbing the temptation for unhealthy alternatives. Additionally, these shakes supply protein and fibre, promoting a feeling of fullness and reducing overeating. Establishing a routine with these shakes facilitates adherence to a diet plan.
For optimal results, maintain a well-balanced diet and incorporate regular exercise into your daily routine. Always consult with a healthcare professional before initiating any weight loss program.
Empath Cocoa Shake is crafted from plant-based soy protein and non-dairy creamer, making it suitable for individuals with diabetes, lactose intolerance, as well as vegetarians and vegans.
For optimal freshness, taste, and results, it is recommended to consume Empath Cocoa Shake immediately after preparation. If necessary, store your premixed shake in a sealed bottle in the fridge and consume it within 24 hours.
Yes, it is safe for nursing or pregnant individuals to consume.
There’s no fixed time to consume Empath Cocoa Shake. It’s designed for your lifestyle, serving as a wholesome meal alternative whenever you need it. Whether for breakfast, a quick lunch, or a light and nutritious dinner, our shake is a versatile option. It also makes a great snack, helping you stay satiated without the drawbacks of junk food.
Empath Cocoa Shake is a nutritional powerhouse. In each 28g serving, you’ll find:
- Protein: A substantial 15g from Solae LLC patented soy protein.
- Natural Cocoa: Blended with chocolate and cocoa powder for a luxurious taste, also aiding metabolism.
- Vitamins & Minerals: A comprehensive suite, including Vitamin C, Vitamin E, Vitamin A, Vitamin D3, B-vitamins, and essential minerals like Calcium, Magnesium, Zinc, and Iron.
- Additional Ingredients: Weight loss active ingredients like Garcinia cambogia L. Extract for added health benefits.
These nutrients ensure balanced and holistic nourishment for those on their wellness journey. Embrace the health revolution with our specially crafted shake!
While Empath Cocoa Shake is nutrient-rich, relying on it for all meals may lack the variety of nutrients found in whole foods. It’s suggested to use the shake as a supplement or replacement for one or two meals, not all. Always consult with a healthcare or nutrition professional before making significant changes to your diet.
Yes, it is suitable for consumption both pre and post-workout, offering different benefits.
- Pre-workout: The shake provides your body with protein and essential vitamins and minerals, boosting energy for optimal workout performance.
- Post-workout: The protein supplies amino acids, aiding muscle recovery, and the essential nutrients help replenish lost nutrients during exercise.
While beneficial, a complete and balanced meal is still recommended.
Empath Cocoa Shake is rich in protein, promoting a feeling of fullness without extra calories. Protein takes longer to digest, providing lasting fullness and satiety.
or consumers who are very determined to lose weight can try the following meal plans:
Morning : Either 1 Wholemeal Bread or 1 Egg
Afternoon: 40% of what you usually consume
Dinner: Empath Cocoa Shake (before 6pm)
Empath Cocoa Shake contains 14g of protein and a complete array of essential vitamins and minerals.
Absolutely! Our shake is conveniently packaged — simply add 250ml of water or your preferred milk for a wholesome meal alternative.
It is safe for long-term consumption. Once you’ve reached your weight goal, you can reduce from 2 sachets to 1 for maintenance or switch from dinner to lunch consumption.
Definitely! Packed with protein and essential vitamins and minerals, Empath Cocoa Shake is the ideal solution to curb snacking and cravings, keeping you full and satisfied for longer periods.
The possibilities are endless! Replace any milk or sweetener in your favorite recipes (cupcakes, muffins, protein bars, etc.) with Empath Cocoa Shake. For example, enhance your smoothie by substituting your regular milk with Empath Cocoa Shake for an extra nutrient boost.
Empath Cocoa Shake promotes holistic skin health and effectively enhances satiety, helping control cravings for carbohydrates and sugar.
Empath Cocoa Shake is a master blend of natural cocoa and Solae LLC patented soy protein, exclusively crafted for a superior nutritional experience. Each 28g proprietary formula contains 14g of protein and a complete array of essential vitamins and minerals, nourishing your body holistically.
Isolated Soy Protein, Chocolate Powder, Maltodextrin, Cocoa Powder, Corn Starch, Silicon Dioxide, Milk Powder, Calcium Phosphate(Dibasic), Magnesium Oxide, Vitamin C, Vitamin E, Biotin, Nicotinamide, Zinc Oxide, Iron Electrolytic, Vitamin A, Copper Gluconate, Calcium Pantothenate, Vitamin D3, Vitamin B6, Potassium Iodide, Vitamin B2, Vitamin B1, Vitamin B12, Folic acid, Garcinia cambogia L. Extract, Sucralose, Acesulfame Potassium.
The recommended age for safe consumption is 15 years and older.
The recommended maximum is 2 sachets per day. It is considered safe for daily consumption within this recommended limit.
Certainly! These products are targeting different purposes and can be complementary to each other, enhancing your overall body goals.
Yes. However, do take note that a well balanced meal is still recommended to achieve optimal health benefits and Empath Cocoa Shake is not meant to replace all meals in a day.
It is advised to do so. Do consult your doctor as there may be specific body conditions that require special care.
Detox Jelly
For a potentially more effective detox experience, we recommend taking it at night, preferably before bedtime (before 11 pm). Individual preferences may vary, and it’s advisable to consult with a healthcare professional if you have specific concerns.
Most people experience a good cleanse with one sachet, but you may take up to two sachets a day. For those with naturally active bowel movements, a reduced intake of half a sachet is advised. If consuming half a sachet, store the remaining portion in the fridge and consume it within the next 24-48 hours due to active ingredients.
Yes you may consume 2 sachets a day, it is advised to stagger the consumption. Eg. one in the morning or mid-day, and another in the evening. Do remember to hydrate well (at least 2 liters of water a day).
Drink at least 2 litres of water throughout the day, to help flush out waste and toxins that are being built up in your body.
Preferably a 1-hour interval between taking medication.
Empath Detox Jelly is researched, developed, and manufactured in Singapore. They come from a facility that adheres to the highest standards, being GMP (Good Manufacturing Practice) and ISO (International Standards Organization). This ensures the utmost quality and adherence to global best practices in production.
You can, if you do not mind making a trip to the restroom in the late afternoon to evening.
You can choose to consume it in the day or at night, but for different purposes.
- Consume it in the morning: Ignite your day and boost your metabolism for enduring vitality.
- Consume it at night: Experience thorough body detoxification and a gentle intestinal flush for system rejuvenation.
Certainly, it is safe to consume both products in a day as they serve different functions. The Empath Cocoa Shake provides essential nutrients and protein, while the Empath Detox Jelly is designed for detoxification purposes.
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Yes, it is suitable for individuals with gastric conditions.
The recommended age for safe consumption is 15 years and older.
The ingredients in Empath products are natural and safe for pregnant moms. However, pregnant mums may consider consuming them after clearing their first trimester (when the baby is stable). When in doubt, it is recommended to consult with your gynaecologist.
The ingredients are natural and are considered safe for nursing mothers.
Yes, you may take it. Empath Detox Jelly is made of natural plant-based ingredients and does not affect your chance of conceiving.
You can still have regular bowel movements without Empath Detox Jelly. The natural ingredients in the formulation do not induce reliance or dependence. However, if you stop consuming the jelly and do not maintain sufficient fibre in your daily diet, your body may naturally lack fibre, potentially affecting regular bowel movements.
For a complete course, it is recommended to consume half to 1 sachet daily, for a period of 2 months. Subsequently, you may consume once every 2-3 days for maintenance.
Many individuals seek quick intestinal cleansing, yet the process is inherently time-consuming. The human intestine spans approximately 6 to 7 metres, requiring adequate time for a thorough cleanse. Additionally, as we eliminate existing toxins, continuous exposure to new toxins persists. Hence, the journey of cleansing is an ongoing process.
Yes, there are no contraindications. In medicine, a contraindication is a condition that serves as a reason not to take a certain medical treatment. If the other health supplements are non-medicinal, you may consume them about 15 minutes apart.
Yes, Empath products are made to complement each other.
Due to infrequent bowel movements, Empath Detox Jelly softens and dislodges residual faecal matter, potentially causing temporary abdominal discomfort, akin to a tummy ache. The physical manifestation of this process is often experienced as abdominal discomfort, akin to a tummy ache. For individuals with a greater buildup of hardened stool, the fibrous components and enzymes in Empath Detox Jelly exert increased effort to dislodge and move them down, potentially causing heightened discomfort.
With consistent use and daily cleansing, discomfort diminishes, and your body gradually improves nutrient absorption, promoting overall well-being.
An unhealthy and “clogged” gastro intestines cannot absorb nutrients from food as efficiently. When the old faecal matter lining the walls of the digestive tract are gradually removed with Empath Detox Jelly, your digestive tract will be able to absorb nutrients from your daily food and drink intake more efficiently.
Empath Detox Jelly is caffeine-free.
There is no known side effect. Empath Detox Jelly is made using natural and plant-based ingredients. Customers who have certain food allergies or intolerance are recommended to check the full ingredients list to ensure that you are not sensitive to any of our plant-based ingredients.
Water, Soluble Dietary Fibre, Fructose Powder, Red Grape Juice Concentrate, Cassia Seed Extract, Kiwifruit Powder, Carob Bean Gum, Cassia occidentalis L., Citric Acid, Flavour, Xanthan Gum, Agar Powder, Sodium Citrate, Sucralose.
Toxins in our body stalls weight loss, and slows down the metabolism process in our bodies. Toxins create a fake estrogen that interferes with our hormones and metabolism. Some people may experience rapid weight gain, through the long term accumulation of such toxins (without flushing them out of their bodies).
Initiating detox with half a sachet may cause initial stomach discomfort, particularly if there’s a buildup of old, hardened faecal matter on the gastrointestinal tract walls. The Detox Jelly softens and dislodges these deposits, leading to the sensation of a stomach ache. For those with more buildup, the process may induce more pain.
As you consistently follow the detox cycle and engage in daily cleansing, your system gradually becomes cleaner, and you will notice a reduction in stomach cramps and toilet frequency. Additionally, your body will improve its ability to absorb nutrients effectively.
Miracle Keratin Shampoo
Yes, it can be used daily.
Yes, the Miracle Keratin Shampoo is suitable for all hair types, especially oily and dry scalp.
The Miracle Keratin Shampoo is completely safe for colored and processed hair, as it serves to safeguard your treated hair’s color while enhancing the condition of damaged hair.
While it’s not specifically formulated for dandruff-prone hair, the Miracle Keratin Shampoo contains ingredients that excel in deep cleansing, providing hydration, and shielding your scalp from sun damage. These elements are sure to enhance your scalp condition and minimize flakiness.
While all the ingredients are generally safe, individual sensitivity and allergy may vary. You may check with your gynecologist if you have specific concerns. Note: Keratin heat treatment is not advisable during pregnancy because they contain high levels of chemicals and heat treatments can potentially release harmful fumes. Note that this is not applicable for our products because they are not heat treatment products.
If you wash your hair daily, it can last for approximately 3 weeks to 1 month.
Freesia & Bergamot.
Miracle Keratin Conditioner
Yes, they can be used daily.
While all the ingredients are generally safe, individual sensitivity and allergy may vary. You may check with your gynecologist if you have specific concerns. Note: Keratin heat treatment is not advisable during pregnancy because they contain high levels of chemicals and heat treatments can potentially release harmful fumes. Note that this is not applicable for our products because they are not heat treatment products.
The Miracle Keratin Conditioner is completely safe for colored and processed hair, as it serves to safeguard your treated hair’s color while enhancing the condition of damaged hair.
The Miracle Keratin Conditioner as a 2-in-1 Conditioner and Hair Mask. It can be used daily by leaving it on for 1-3 minutes, or as a hair mask by leaving it on for a substantial 15 minutes before rinsing.
If you wash your hair daily, it can last for approximately 3 weeks to 1 month.
This formula is designed to add volume and strength to your hair. It will not weigh down thin and fine hair.
Freesia & Bergamot.